Refund policy

ALL SALES ARE FINAL

We do not accept returns or exchanges for change of mind, incorrect size or color selection, or other preference-based reasons. Please review product descriptions, measurements, options, and shipping estimates before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, contact us at hello@sillrona.com within 14 days of delivery. Include your order number and clear photos or video showing the issue and the packaging.

We will review the evidence and, when approved, issue a refund to the original payment method. In most approved cases, the item does not need to be returned. If we specifically request a return for review, we will provide instructions and cover the return shipping cost.

REFUND TIMING

Approved refunds are submitted to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If 15 business days have passed after approval, email hello@sillrona.com.

CANCELLATIONS

Contact us as soon as possible if you need to cancel. We cannot guarantee cancellation after an order enters fulfillment.

This policy does not limit any rights that cannot be waived under applicable law.