Terms of service

TERMS OF SERVICE

Effective: September 6, 2026

USE OF OUR SITE

By visiting this website, using our services, or placing an order, you agree to these Terms of Service and our published store policies. You may use this site only for lawful purposes and in accordance with these terms.

PRODUCTS

We aim to present product descriptions, images, options, availability, and prices accurately. Product colors may appear differently depending on your screen. If we identify a material error before fulfillment, we may contact you to confirm a correction or cancel the affected order and issue a refund.

ORDERS AND PAYMENT

Submitting an order does not guarantee acceptance. We may refuse or cancel an order because of inventory, pricing, payment, suspected fraud, or other legitimate operational issues. If we cancel an order after payment, we will refund the amount paid to the original payment method. Shipping charges and applicable taxes are shown at checkout.

SHIPPING AND RETURNS

Shipping is governed by our Shipping Policy: https://sillrona.com/policies/shipping-policy

Returns and refunds are governed by our Refund Policy: https://sillrona.com/policies/refund-policy

ACCEPTABLE USE

You may not misuse the site, interfere with its operation, attempt unauthorized access, introduce malicious code, or use the site or services in violation of applicable law.

INTELLECTUAL PROPERTY

The content on this site, including text, graphics, logos, images, and design elements, is owned by or licensed to Sil&Ro Pets and may not be copied, distributed, or commercially reused without permission, except where permitted by law.

THIRD-PARTY SERVICES

Our store is hosted by Shopify and may use payment providers, carriers, fulfillment partners, tracking tools, and other third-party services. Those services may be governed by their own terms and privacy notices.

PRIVACY

Our handling of personal information is described in our Privacy Policy: https://sillrona.com/policies/privacy-policy

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Sil&Ro Pets is not liable for indirect, incidental, special, or consequential losses arising from use of the site or products. Nothing in these terms limits liability or consumer rights that cannot be limited or waived under applicable law.

CHANGES

We may update these terms by posting a revised version with a new effective date. Changes apply prospectively from the published effective date.

CONTACT

Questions about these terms can be sent to hello@sillrona.com.